RMA form

ATTENTION: If you want to send back any product to MATRIX VISION please ask for a RMA-receipt in advance!

Note: If you have entered your account data during the registration, these data will be used to pre-fill the input fields. For this you have to be logged in.

Without a given RMA-No you are not allowed to return goods!

Please contact our technical support by phone +49-7191-9432-0 or by mail RMA@matrix-vision.deto ensure that the return is necessary.

If a return is recommended by our technical support please send this form completely filled and you will get the RMA-receipt with your registered RMA-No.

Customer's details
Mandatory field Company*
Mandatory field Street, No.*
Mandatory field Zip code*
Mandatory field Place (City)*
Mandatory field Country*
Mandatory field Salutation*
Mandatory field Last name*
Mandatory field Phone*
Mandatory field Fax*
Mandatory field E-mail*
Mandatory field Date*
Product details
Mandatory field Item*
Mandatory field Serial number*
Revision
Mandatory field Reason for return*
More items
	Please send me a copy of the e-mail

If more than one item should be returned, please write the necessary details in the textfield "More items".

Please note: On intelligent cameras the current delivery status of the software will be installed. Unfortunately customer-installed software cannot be preserved!

Repairs under 250,-- EUR will be carried out without any quotation.
If no defect can be found we will charge a lump sum for testing of 60,-- EUR.
Debit notes are not accepted.
Our general terms of business apply. You can find information about the obligation of secrecy here.

Best regards,
Your MATRIX VISION - Team