Industrial image processing


Operating mode
Frequency
Trigger mode
Signal type
Used trigger input
Trigger threshold
How are the components connected with each other?


Mandatory field Linux distribution and Kernel version*
Kernel starting parameters
Installed PCI devices?
	For testing, did you load the MV driver wit a debug parameter (only mvSDK; e.g. mvload titan debug=0x3b)? yes no
	Do the test programs in liunxtest and sdltest work (only mvSDK)? yes no
What's the output of dmesg or cat /var/log/messages?
What's the output of ldd <mvsample>?


	based on mvIMPACT Acquire based on mvIMPACT SDK based on DirectShow based on mvAcquireControl SDK based on mvSDK

Customer information
Mandatory field Company*
Customer number
Salutation
Mandatory field Last name*
Mandatory field First name*
Phone
Mandatory field E-mail*
Data about MATRIX VISION GmbH product
Mandatory field Product family*
Mandatory field Product*
Mandatory field Serial number*
Revision
Seller
Data about video signal
Camera manufacturer
Camera name
Pixel clock
Camera mode
Frame rate of the camera
Cable length
Note about video signal
Used MV camera definition
	Is the frame grabber connected to a Riser card or a passive backplane yes no
	Triggered operating?


PC configuration
Motherboard / chipset
BIOS version
CPU
RAM
Graphic card / chipset
	Did you check the frame grabber in another PC?
Data about the software
Operating system?
	Windows


	Mandatory field Used software* wxPropView LabVIEW Halcon mvConfig
	Other software


Mandatory field Error description and possibly indicated error number*
	Is it possible to reproduce this error with a MATRIX VISION sample program?


Log files
Always attach the current LOG files to this form. LOG files will be created automatically whenever using sample applications provided by MATRIX VISION. Try to use one of the programs shipped by MATRIX VISION to reproduce the problem and afterwards close the application and then collect the file(s) from the following locations: Programs using mvIMPACT Acquire, please all files from "\Documents and Settings\All Users\Documents\MATRIX VISION\mvIMPACT acquire\logs" as a ZIP. Programs using mvAcquireControl the file GRABBER.LOG in ".../windows/matrix/ " or ".../winnt/matrix/ ".
Mandatory field Choose file*


	Self-development

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