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Home > Support > FAQ > Support form

Support form

Note: If you have entered your account data during the registration, these data will be used to pre-fill the input fields. For this you have to be logged in.

Customer information

Data about MATRIX VISION GmbH product

Data about video signal

 
Is the frame grabber connected to a Riser card or a passive backplane

PC configuration

 

Data about the software

Operating system?

 
 
 
 
 
Used software*
 
 
 
 
 
 

Log files

Always attach the current LOG files to this form. LOG files will be created automatically whenever using sample applications provided by MATRIX VISION. Try to use one of the programs shipped by MATRIX VISION to reproduce the problem and afterwards close the application and then collect the file(s) from the following locations:

Programs using mvIMPACT Acquire, please all files from "\Documents and Settings\All Users\Documents\MATRIX VISION\mvIMPACT acquire\logs" as a ZIP.
Programs using mvAcquireControl the file GRABBER.LOG in ".../windows/matrix/ " or ".../winnt/matrix/ ".