Information on COVID-19

Status update on the current situation

Dear Customer,

Protecting our employees and preventing the spread of coronavirus (COVID-19) is our top priority. We therefore took measures to minimize contact at any early stage. At present, MATRIX VISION's delivery capability and reachability have not been affected. Since the start of the corona crisis, we have been continually monitoring and assessing the situation and our measures have taken into consideration the recommendations of the Robert Koch Institute.

Wherever possible, our employees are working on a mobile basis and can be reached using the normal contact details via call forwarding. Both internal and external meetings are taking place using video or telephone conferences. The Production department is working in a two-shift operation and the remaining tasks have also been physically separated. Additional hygiene measures have been introduced. Our employees in Production and Logistics are in close contact with our suppliers and service providers in order to ensure a continued smooth flow of goods. As we have seen over the last few weeks, the situation is developing very dynamically. If we experience any delays to delivery, we will of course proactively contact you and inform you about the current status of your order. Even though our sales team can longer visit customers at present, we will do our best to help you via phone, email and video conferences. Our in-house sales and support team are still fully contactable and are happy to advise you on offers and technical issues.

Take care of yourselves at this difficult time and stay healthy!

Best regards,

Your MATRIX VISION team

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