Support form

If you have entered your account data during the registration, these data will be used to pre-fill the input fields. For this you have to be logged in.

Customer information

Details about MATRIX VISION GmbH product

Details about the software

Log files

Always attach the current LOG files to this form. LOG files will be created automatically whenever using sample applications provided by MATRIX VISION. Try to use one of the programs shipped by MATRIX VISION to reproduce the problem and afterwards close the application and then collect the file(s) from the following locations:

  • mvIMPACT Acquire: all files from "\Documents and Settings\All Users\Documents\MATRIX VISION\mvIMPACT acquire\logs" as a ZIP.
  • mvBlueGEMINI: all files from "\\GEMINI-SERIALNO\logs" as a ZIP.
  • mvAcquireControl: GRABBER.LOG in ".../windows/matrix/ " or ".../winnt/matrix/".


Error images

If you have error images, please attach them here.